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Frequently Asked Questions

A Virtual Assistant runs their own Company. 

You will receive an invoice which will outline total costs. No other payments are required outside of the provided invoice/s.

A Virtual Assistant is not an employee and therefore there are no employee overheads such as Annual Leave, Super, Insurance or any requirement to provide physical equipment. 

Should your organisation require The Digital Coordinator staff to work on Confidential ICT Systems, all equipment is to be provided by the Client who requires The Digital Coordinator Services. 

You don’t. You are only required to pay The Digital Coordinator invoice/s.

All costs are inclusive. The Digital Coordinator is essentially a Contractor and not an employee.

Before we begin working together, you will receive a Client Service Agreement that outlines how all information shared with The Digital Coordinator will be held in confidence.

Passwords and logins are managed using Trend Micro Password Manager or LastPass to ensure their security.

All work received by The Digital Coordinator is treated with the utmost confidentiality and is not shared outside The Digital Coordinator employees.

I use Dropbox and Google Workspace.

If you do not have either of these, I can set them up for you. Any set up costs will be invoiced to you prior to set up.

If you have an already existing file management tool, you can add me as a user and I will use per your company policies and procedures. 

It’s important to note that before any work commences, we will have a discussion about the access levels required for me to complete the tasks you require. This means I will only be given access to the specific files and systems necessary to complete the work. Additionally, I use secure password management tools such as Trend Micro Password Manager or Last Pass to ensure your login details are kept safe and secure.

If you need to cancel or reschedule any scheduled work, please let me know as soon as possible. As long as you inform me before any work takes place, your hours will remain available to you. However, if I have already commenced work on your project before you cancel, those hours will be deducted from any credit remaining.

If you need to cancel with two weeks or less notice, your hours will be held as a credit for you for up to 12 months. Similarly, if you need to reschedule, your hours will remain in credit to you. Please note that no refunds will be provided with less than two weeks notice.

To ensure quality and timely delivery of work, clear timeframes and milestones are agreed to at the time of contract signing. These timeframes are based on the scope of work, and any potential revisions or reviews that may be required during the process.

The Digital Coordinator will provide regular updates on the progress of work and communicate any changes to the agreed timeframe. If any revisions or reviews are needed, they will be discussed and agreed upon in advance to avoid any delays in delivery.

The Digital Coordinator is committed to delivering high-quality work within the agreed timeframe and to the client’s satisfaction.

I offer multiple channels to communicate with clients for their convenience.

If your workplace has an existing chat platform such as Microsoft Teams, Slack, or a project management tool such as Asana, Trello, or ClickUp, I are happy to use those channels. You will add me to your team and I will use your provided login.

Otherwise, email communication is always available and I provide my mobile number for urgent matters.

During the initial consultation, we will discuss communication preferences and establish guidelines for regular updates and check-ins.

I understand the importance of clear and timely communication, and strive to maintain open lines of communication to ensure projects are completed efficiently and to your satisfaction.

I am based in Brisbane and operate on the AEST timezone. I can work outside of standard business hours if necessary, as long as it is agreed upon and included in the contract at the time of signing. If you anticipate needing work done outside of normal business hours, please let me know in advance so we can plan accordingly.

I am also flexible with scheduling and can work with clients across different time zones to find mutually convenient meeting times.

In case of scheduling conflicts, we can communicate and reschedule as needed. It in important to note that my standard workout are 9AM-4PM AEST Monday to Friday.

It’s important for me as a Virtual Assistant to ensure that my clients are satisfied with the work I provide. In the event that mistakes or errors occur, I have a policy to work with my client to quickly identify and resolve the issue.

If there is any ambiguity in the instructions or direction provided, I will seek clarification and confirmation from the client before proceeding with the work.

If the client is unhappy with the work provided despite clear and concise instructions, I will charge for any additional work required to amend the work.

However, I will always strive to work with my client to come to a mutually agreeable solution and avoid any misunderstandings or miscommunication.

This is why I make it a priority to maintain open lines of communication and establish regular milestones for review and discussion with my clients.

My standard response time for urgent requests is within 24 hours during weekdays, and I am available for urgent requests outside of regular business hours if agreed upon beforehand.

However, if I am unavailable for any reason, I will let you know as soon as possible and provide an estimated timeframe for when I will be able to attend to your request.

As a Virtual Assistant, I specialise in administrative and operational support tasks.

However, there are certain tasks that I may not handle, such as:

  1. Legal tasks requiring a legal background, such as drafting legal documents or providing legal advice
  2. Financial tasks requiring an accounting background, such as bookkeeping, tax preparation or financial advice
  3. Physical tasks requiring on-site presence or physical labour, such as office cleaning or personal assistance
  4. IT tasks requiring advanced technical skills, such as software development or network administration

However, if you have a task that falls outside of my expertise, I can always recommend you to other professionals who can provide you with the necessary services.

Please ensure you specify your requirements when we have our discovery call. 


At The Digital Coordinator, I pride myself on my flexibility and ability to work with a diverse range of businesses.

I understand that each business has its unique needs, and I am willing to adapt our services to meet those needs, and learn new skills where required.

Unlike other Virtual Assistants, I have no hidden costs or confusing packages, and our pricing is transparent and straight forward.

I am committed to providing exceptional service and support to my clients.